What I can offer you?
Pooja #100450
IT Helpdesk Technician
2. Advanced
Remote
Education
☑️ BA
⬜ MSC
⬜ PHD
Experience
☑️ 1-3 Years
⬜ 3-5 Years
⬜ +5 Years
Availability
⬜ 50 %
⬜ 60-80 %
☑️ 100 %
What you can expect from me?
- Provide remote technical support to end-users via phone, email, or remote desktop tools.
- Diagnose and resolve hardware, software, and network issues promptly.
- Install, configure, and upgrade computer hardware and software remotely.
- Maintain accurate records of support requests and resolutions.
- Escalate complex issues to appropriate IT personnel.
- Stay updated on IT policies, procedures, and best practices..