What I can offer you?

What you can expect from me?

• Provide remote technical support to end-users via phone, email, or remote desktop tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and upgrade computer hardware and software remotely.
• Maintain accurate records of support requests and resolutions.
• Escalate complex issues to appropriate IT personnel.
• Stay updated on IT policies, procedures, and best practices..